December Member in the Spotlight: Shaun Miller: The Co-Op Shop

Head of Marketing and Operations, The Co-Op Shop

Description of product or service:

The Co-Op shop is a collective of stylists, artists, and barbers. We offer a wide variety of services from full service Haircuts, straight razor shaves, color services, extensions, onsite wedding services and natural hair care for men, women, and children with all hair types. We sell hair care products as well as natural handmade soaps, lotions, and beard care products.

At The Co-Op Shop we believe hairstyles and art are one in the same. Therefore we display the art of local artists on throughout the shop. We also host open shop events every first Friday.  Events include artists receptions, stylist collaborations, daddy daughter hair care classes, and soap making classes…just to name a few. From our stylists that work in house daily to our featured artists, we hope to give people a platform to flourish in something they are passionate about.

How many years have you been with company or in business?

1

What company or organization you respect most and why?

I’m never good at this answer. It’s like the “what’s your favorite movie” question, I can never narrow it down. There are so many successful companies and organizations out there that I admire. Be it their mission, customer service, treatment of staff, branding, brand proposition, etc. There is so much that I am learning everyday from watching what companies inside and out of my industry are doing.

Which business leader or innovator do you most want to emulate and why?

I want to become the best business owner, business partner and boss that I can be. I want to use my life experiences inside and out of the office as well as my formal education to become my best self and hopefully that’s a business leader and innovator that’s one of a kind. But, Oprah is always a fan favorite.

What is the most important business decision you’ve made to date?

To make sure I pay my employees on time..hahaha.

It’s important to me to create a simple, cool, clean space that is welcoming to people of all races, sexes, hair types, and sexual orientations, where they can get quality hair services with great customer service, at reasonable prices. But also, to make sure I am giving my staff of hardworking, passionate stylists the tools they need to perform, as well as succeed, inside or outside The Co-Op Shop.

What is the most important life decision you’ve made to date?

In hindsight it was moving back to Philadelphia from Los Angeles in late 2010. Since that move I’ve been on a mission to create the life that I want to live. It hasn’t been easy and it’s still very hard at times. But I don’t think I would have found this passion of mine nor would I be a business owner if I hadn’t moved back.

When and why did you join the IBA?

September 2016. I wanted to connect and learn from my peers.

Since joining the IBA, what has been the greatest advantage to you and your business being a member of the Chamber?

Aside from the tools available and the network of people, I really like visiting new businesses monthly for the networking events.

What is your proudest moment, honor, or achievement?

When my 4 year old client’s mother told me he refused to get a haircut by someone else when I was on vacation. He said he wanted to wait until I was back. He also has his mother push his stroller to the shop door everyday on his way home from school to say hi. It doesn’t get better than that. It’s about leaving positive lasting impressions. Making people feel good about themselves, confident, and comfortable make me proud…and I get to do that every time I open the doors to The Co-Op Shop.

What programs, outreach, or organizations are you involved in that give back to the community?

We are always looking for ways to give back. Since we opened 5 months ago we’ve been able to raise money for causes and offer our services and time.

What is a little known fact about you?

Traveling is one of my most favorite things to do.

What is your guiltiest pleasure?

Watching reruns of Law & Order SVU as if I haven’t seen each episode 1000 times.

To date, what has been your most favorite vacation spot?

The beach.

What is the last book you read?

I’m currently reading The Tipping Point by Malcolm Gladwell and Americanah by Chimamanda Ngozi Adichie. I’m a slow reader.